Refund policy
Returns Policy
Thank you for shopping with From, Beverley. We hope you love your purchase, but if something isn't quite right, we're here to help.
Returns
We accept returns for a refund, exchange, or store credit within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn, unwashed and unused.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your order number or proof of purchase.
To start a return, please visit:
https://shopify.com/76803539194/account
If your return is approved, we'll provide instructions on how to return your item. Items sent back without first requesting a return will not be accepted.
If you have any questions, please contact us at hi@frombeverley.com.
Sale Items
Sale items are not eligible for a refund for change of mind.
Items marked Final Sale cannot be returned, exchanged or refunded unless required under Australian Consumer Law.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If your item is faulty, damaged, or you have received the wrong item, please contact us as soon as possible so we can assess the issue and resolve it promptly.
Nothing in this policy excludes your rights under Australian Consumer Law.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the transaction.
If more than 15 business days have passed since your refund was approved, please contact us at hi@frombeverley.com.