Refund policy

RETURNS POLICY

We hope you love your From, Beverley pieces. However, if something isn’t quite right, we’re happy to offer an exchange or store credit in accordance with the policy below. 

This policy applies from Tuesday 11th August. 

CHANGE OF MIND RETURNS

We do not offer refunds for change of mind, including incorrect size selection.

Eligible full-priced items may be returned for an exchange or store credit only within 14 days of receiving your order.

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with all original tags attached

  • Free from marks, makeup, fake tan, perfume or other signs of wear

Returns that do not meet these conditions may be declined.

STORE CREDIT

Approved returns can be issued as store credit for the value of the returned item(s). Store credit can be used towards a future purchase at From, Beverley.

Original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the item is deemed faulty.

EXCHANGES

Exchanges are subject to stock availability. If your requested size or item is unavailable, you will be issued store credit instead.

SALE ITEMS

Sale items are final sale and are not eligible for return, exchange or store credit unless deemed faulty in accordance with Australian Consumer Law.

FAULTY OR INCORRECT ITEMS

If you believe you have received a faulty or incorrect item, please contact us as soon as possible with your order number and photos of the issue.

Nothing in this Returns Policy excludes or limits your rights under Australian Consumer Law. Where you are entitled to a refund, replacement or other remedy under Australian Consumer Law, those rights will continue to apply.